Question 1

Why choose Pampered Pups over boarding?

Accepted Answer

Your pet is more comfortable staying in the comfort of its own environment. It saves you and your pet the stress of going to and from the kennel. Your pet gets customized care so it maintains a normal schedule. You are likely to save money over a kennel especially when you get home "after hours".

Question 2

How far ahead should I book?

Accepted Answer

Please book as far ahead as possible so we have time for a meet and greet and time to get your place on the schedule. Normally that is 2 weeks ahead for new clients and 1 week ahead for current clients. Please book at least one month ahead for Fourth of July, Thanksgiving and Christmas as these fill up fast.

Question 3

What is your cancellation policy?

Accepted Answer

Multi-day assignments cancelled with less than 48 hours notice are subject to a 50% cancellation fee prior to start time of service. Two week's notice is due prior to all Overnight Services, Thanksgiving, Christmas. Once an assignment has started, full payment is due regardless of cancellation of entire days or early return (unless prearranged). Regularly scheduled daily/weekly service may be cancelled by 8 am the day of service without being charged.

Question 4

How long have you been in business?

Accepted Answer

<p>Since 2001</p>

Question 5

How do I book?

Accepted Answer

Hit the Get Started button on any page, fill out your information and we'll get back to you very soon.

Question 6

Will my pet always have the same sitter?

Accepted Answer

We will do our best to ensure your pet will have the same sitter and you will always (except in case of emergency) have the opportunity for you and your pet to meet the sitter beforehand.

Question 7

Will you also take in my mail and newspapers and water plants?

Accepted Answer

Yes, that is included in our service. Extensive outdoor watering may incur an additional charge.

Question 8

Do you have references?

Accepted Answer

Yes we do and you may read the testimonials page of this website also.

There are many client recommendations on Nextdoor.com

Question 9

Do you board dogs?

Accepted Answer

Question 10

What is your cancellation policy?

Accepted Answer

Multi-day assignments cancelled with less than 48 hours notice are subject to a 50% cancellation fee prior to start time of service. Two week's notice is due prior to all Overnight Services, Thanksgiving, Christmas. Once an assignment has started, full payment is due regardless of cancellation of entire days or early return (unless prearranged). Regularly scheduled daily/weekly service may be cancelled by 8 am the day of service without being charged.

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